Privacy Policy

1. Information We Collect

We may collect the following information:

• Name, email address, and contact information
• Billing and payment-related information
• IP addresses and server connection information
• Server configurations and usage data
• Support tickets and communications
• Website analytics and browser information

2. How We Use Information

We use collected information to:

• Provide and manage hosting services
• Process billing and payments
• Respond to support requests
• Maintain network security and service stability
• Improve infrastructure and customer experience
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

3. Payment Information

Payment information is processed securely through third-party payment providers such as Stripe and PayPal. TLSServers does not directly store full payment card information on its systems.

4. Data Sharing

We do not sell customer personal information.

Information may be shared only with trusted third-party providers necessary to operate our services, including:

• Payment processors
• Infrastructure and hosting providers
• DDoS protection and security providers
• Support and communication platforms
• Legal authorities where required by law

5. Data Security

We implement reasonable industry-standard administrative, technical, and physical safeguards designed to protect customer data.

Access to customer information is restricted to authorized personnel and contractors with legitimate operational needs.

However, no online platform or transmission method can be guaranteed completely secure.

6. Data Retention

We retain information only as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies
• Maintain security and abuse-prevention records

7. Customer Rights

Depending on applicable laws, customers may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of certain processing activities

Certain information may be retained where required for legal, security, fraud-prevention, or operational purposes.

8. Cookies & Analytics

Our website may use cookies, session storage, and basic analytics technologies to improve functionality, performance, and user experience.

Users may disable cookies through their browser settings, though some features may not function properly.

9. Third-Party Services

Our services may integrate with or link to third-party platforms and services. We are not responsible for the privacy practices or content of third-party websites or providers.

10. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

TLSServers may update this Privacy Policy at any time. Continued use of services following updates constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions, data requests, or legal inquiries, please contact us through our official support channels.