Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect:

• Account information, such as your name, email address, username, and contact details
• Billing information, transaction identifiers, invoice history, and payment status
• Technical information, such as IP addresses, browser type, device information, login activity, and connection logs
• Service information, such as server configurations, assigned resources, usage records, and service status
• Content you submit through support tickets, forms, email, or other communications
• Cookie, session, and analytics information where those technologies are used
• Information received from payment processors, fraud-prevention providers, and other service providers

2. How We Use Information

We may use personal information to:

• Create and manage customer accounts
• Provide, configure, maintain, and support hosting services
• Process payments, issue invoices, and maintain transaction records
• Communicate about orders, support requests, maintenance, security, and account activity
• Protect our customers, systems, and network against fraud, abuse, attacks, and unauthorized access
• Troubleshoot problems, measure performance, and improve our services
• Enforce our agreements and acceptable-use requirements
• Comply with applicable legal, tax, accounting, regulatory, and law-enforcement obligations

3. Payment Information

Payments are processed by third-party payment providers, such as Stripe and PayPal. We may receive limited payment-related information, including transaction identifiers, payment status, billing details, and the type or last digits of a payment method where provided by the processor. TLS Servers-Studios LLC does not directly store full payment-card numbers or card security codes on its systems.

4. How We Share Information

We do not sell personal information.

We may disclose information to the following categories of recipients when reasonably necessary:

• Payment processors and billing providers
• Infrastructure, colocation, connectivity, hosting, and service-management providers
• DDoS mitigation, fraud-prevention, monitoring, security, and abuse-response providers
• Email, support, communication, and analytics providers
• Contractors who require limited access to perform authorized work and are subject to confidentiality obligations
• Professional advisers, auditors, insurers, regulators, courts, and law-enforcement authorities where legally required or reasonably necessary
• A successor or prospective purchaser in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards

Where data-protection law requires a processor agreement or international-transfer safeguard, we use an appropriate contractual or legal mechanism. We do not claim that a specific mechanism applies unless it is in place for the relevant transfer.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include access controls, authentication, encryption in transit where supported, network filtering, monitoring, backups, logging, and restrictions on contractor access.

Access to personal information is limited to personnel and contractors who require it for legitimate operational purposes. Although no system or method of transmission can be guaranteed completely secure, we continually review and improve our safeguards and take reasonable steps to prevent, detect, respond to, and mitigate security risks and incidents.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. We use the following criteria when deciding how long to retain information:

• Account and service records are generally retained while an account is active and afterward for billing, support, dispute-resolution, security, and legal purposes
• Invoices, transaction records, and related financial records are retained for the period required by applicable tax, accounting, and recordkeeping laws
• Support communications are retained while relevant to the account, service history, security, or an unresolved issue
• Authentication, connection, abuse, and security logs are retained for a period proportionate to fraud prevention, incident investigation, network protection, and legal requirements
• Service data and backups are deleted or overwritten according to our service-termination and backup-rotation processes, except where preservation is legally required

We may retain information longer when necessary to investigate abuse, respond to a dispute or legal claim, comply with law, or protect the rights and safety of our customers and infrastructure.

7. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also have the right to withdraw consent where consent is the legal basis for processing.

To submit a privacy-rights request, email [email protected]. We may request information reasonably necessary to verify your identity and protect your account. Rights are subject to applicable exceptions, including legal, financial, security, fraud-prevention, and recordkeeping obligations.

8. Cookies, Storage Technologies, and Analytics

Our website may use cookies, session storage, local storage, pixels, scripts, and similar technologies for account sessions, security, preferences, performance, and analytics. Technologies that are strictly necessary for a requested service may be used without consent where permitted by law.

Where applicable law requires consent, we request consent before using non-essential technologies. You may use available cookie controls or your browser settings to manage preferences, although disabling necessary technologies may prevent parts of the website from functioning.

9. Third-Party Services and Links

Our services may integrate with or link to third-party websites and services. Those third parties process information under their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party services that we do not control.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.

For UK users, the Children's Code may be relevant to online services that are likely to be accessed by individuals under 18. Where applicable, we consider children's privacy, safety, and best interests when designing and operating relevant services.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version with a new "Last Updated" date and provide additional notice of material changes where required by law. Where consent is legally required for a new use of personal information, we will request consent rather than treating continued use of the service as consent.

12. Contact and Privacy Complaints

For privacy questions, privacy-rights requests, or data-protection complaints, email [email protected]. Please use the subject line "Privacy Request" or "Data Protection Complaint" so we can route your message appropriately.

General support requests may be sent to [email protected], and formal legal notices may be sent to [email protected].