Terms of Service

1. Services Provided

TLSServers provides hosting-related services including game server hosting, VPS hosting, dedicated server hosting, managed hosting, and related infrastructure services.

2. Eligibility

• You must be at least 18 years old or have permission from a parent or legal guardian.
• You must have the legal authority to agree to these Terms.
• You must provide accurate and complete account and billing information.

3. Account Responsibility

• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity under your account.
• You must keep your billing and contact information accurate and current.
• Sharing account access with third parties is done at your own risk.

4. Acceptable Use

You may not use TLSServers services for:

• Illegal activity or unlawful content
• Malware, phishing, fraud, or malicious software
• DDoS attacks, network abuse, or traffic amplification
• Unauthorized access attempts, hacking, scanning, or exploitation
• Harassment, threats, abuse, or malicious behavior
• Excessive resource usage beyond purchased plan limits
• Any activity that negatively impacts our systems, network, customers, or reputation

5. Payments & Billing

• All services are billed in advance unless otherwise agreed in writing.
• Failure to pay may result in suspension, termination, or data removal.
• Payments are non-refundable unless otherwise stated in writing.
• Partial-month refunds are not provided.
• Refunds are not issued for abuse, policy violations, or voluntary cancellation.

EU/EEA & UK customers: Statutory cancellation and refund rights under EU consumer law and the UK Consumer Rights Act may apply. See Section 28.

6. Chargebacks & Payment Disputes

Fraudulent chargebacks or payment disputes may result in immediate suspension or termination of services. Any outstanding balances, dispute fees, or related costs may become immediately due.

7. Suspension & Termination

TLSServers reserves the right to suspend, restrict, or terminate services at its discretion for violations of these Terms, non-payment, abuse, fraud, security risks, network abuse, or conduct that negatively impacts company operations.

EU/EEA & UK customers: Where termination is not due to your breach, we will provide reasonable advance notice where practicable.

8. Data & Backups

Clients are solely responsible for maintaining backups of their data. TLSServers does not guarantee preservation, restoration, or recovery of data and is not liable for data loss, corruption, deletion, downtime-related issues, or third-party software failures.

9. Service Availability

While we strive to maintain high uptime, uninterrupted service is not guaranteed. Maintenance, hardware failures, upstream outages, attacks, or other unforeseen circumstances may cause service interruptions. Any uptime guarantees or credits are governed only by the applicable SLA, if provided.

10. Limitation of Liability

To the maximum extent permitted by law, TLSServers is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, or data.

TLSServers's total liability for any claim shall not exceed the amount actually paid by the client for the affected service during the thirty (30) days before the claim.

EU/EEA & UK customers: Nothing in these Terms excludes or limits liability that cannot be excluded under applicable EU or UK law, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights.

11. Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis. TLSServers makes no warranties, express or implied, regarding availability, performance, compatibility, security, fitness for a particular purpose, or error-free operation.

12. Indemnification

Clients agree to indemnify, defend, and hold harmless TLSServers, its owners, staff, contractors, affiliates, and partners from claims, damages, liabilities, losses, or expenses arising from misuse of services, violation of these Terms, illegal conduct, abuse, or third-party claims related to client content or activity.

13. Privacy & Security

TLSServers takes reasonable measures to protect customer information and infrastructure. However, no online service can guarantee absolute security. Clients acknowledge the risks associated with internet-based services.

The collection and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. EU/EEA and UK customers should refer to the EU/UK Privacy Addendum within the Privacy Policy.

14. Intellectual Property

• You may not use TLSServers branding without permission.
• You may not misrepresent affiliation with TLSServers.
• You may not copy, reproduce, or redistribute company materials without authorization.
• All company branding, logos, materials, and systems remain property of TLSServers.

15. Governing Law

For customers outside the EU/EEA and UK: These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict-of-law principles.

For EU/EEA and UK customers: These Terms are governed by Florida law to the extent permitted. However, you retain the benefit of any mandatory consumer protection provisions of the law of your country of habitual residence.

16. Dispute Resolution & Arbitration

Before initiating legal proceedings, both parties agree to attempt good-faith resolution of any dispute arising from these Terms or the use of services provided by TLSServers.

Any dispute, claim, or controversy arising out of or relating to these Terms, services, billing, suspension, termination, or platform usage shall be resolved through binding arbitration conducted in the State of Florida, except where prohibited by law.

Clients waive any right to participate in class-action lawsuits or class-wide arbitration against TLSServers, its owners, staff, contractors, affiliates, or partners.

If any portion of this arbitration provision is found unenforceable, any legal action must be brought exclusively in the state or federal courts located in Florida, and clients consent to the jurisdiction of such courts.

EU/EEA & UK customers: The arbitration clause and class action waiver do not apply where prohibited by EU or UK law. You may bring disputes before the courts of your country of habitual residence and may access ADR mechanisms available in your jurisdiction.

17. Changes to Terms

We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised Terms.

EU/EEA & UK customers: We will provide reasonable advance notice of material changes. Continued use after the notice period constitutes acceptance.

18. Entire Agreement

These Terms constitute the entire agreement between TLSServers and the client regarding use of services and supersede any prior verbal or written agreements relating to such services.

19. Abuse Toward Staff

Harassment, threats, intimidation, discrimination, excessive abuse, malicious conduct, or repeated disruptive behavior directed toward TLSServers staff, contractors, affiliates, partners, or customers may result in immediate suspension or termination of services without refund.

20. No Guarantee of Service Compatibility

TLSServers does not guarantee compatibility with any third-party software, plugins, modifications, operating systems, game versions, customer configurations, or external services.

21. Force Majeure

TLSServers shall not be liable for delays, interruptions, outages, failures, or damages caused by events beyond reasonable control, including but not limited to natural disasters, cyberattacks, upstream provider failures, labor disputes, war, terrorism, governmental actions, internet disruptions, hardware shortages, or power outages.

22. Customer Responsibility for Security

Clients are responsible for securing their own applications, passwords, game server configurations, software installations, API keys, and account access credentials.

TLSServers shall not be liable for damages resulting from weak passwords, insecure software, customer misconfiguration, third-party plugins, compromised customer systems, or unauthorized access caused by customer negligence.

23. Service Modifications

TLSServers reserves the right to modify, discontinue, replace, update, or reconfigure services, pricing, infrastructure, hardware, software, or service offerings at any time without liability.

EU/EEA & UK customers: We will provide reasonable advance notice of material service changes where practicable.

24. Electronic Communications

By using our services, clients consent to receive communications electronically, including invoices, service notices, support communications, maintenance notifications, policy updates, abuse notices, and legal notices.

25. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

26. Waiver

Failure by TLSServers to enforce any provision of these Terms shall not constitute a waiver of any rights or provisions.

27. Contact

For questions regarding these Terms, billing, abuse reports, or legal matters, please contact our support team through official support channels.